Privacy Policy for MediCareBot
Effective Date: October 1st, 2024
Company Name: MediCareBot
Company Address: Andrassy ut 1, Budapest, Hungary
Contact Information: support@medicarebot.live, +36 21 201 2020
1. Introduction
MediCareBot (“we,” “our,” or “us”) is committed to protecting the privacy and security of the personal data we collect from patients, healthcare providers, and other users of our AI platform. This Privacy Policy explains how we collect, use, disclose, and protect personal data, including medical and patient information, in compliance with the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA).
By using MediCareBot’s services, you agree to the terms of this Privacy Policy.
2. Data We Collect
We collect various types of personal and sensitive data to provide our services:
Personal Identification Information:
- Full Name, Contact Details (Phone Number, Email Address)
- Demographic Data (Date of Birth, Gender)
Medical Information:
- Health Records, Medical History
- Appointment and Treatment Details
- Patient-Provider Communications
Device and Usage Information:
- IP Address, Browser Type, Operating System
- Usage Data (interaction with our platform)
Communication Data:
- Conversations through Web Chat, WhatsApp, Email
We only collect data that is necessary for the performance of our services.
3. How Data is Collected
- Directly from Users: Data entered into forms, patient registration systems, and through communication tools.
- Automatically: Data collected through cookies, logs, and other tracking technologies.
- Third-Party Systems: Integration with Electronic Health Records (EHR), Customer Relationship Management (CRM) systems, and other healthcare software for the processing of medical information.
4. Purpose of Data Collection
We process personal and medical data for the following purposes:
- Patient Engagement: Automating patient communication, appointment reminders, and lead capture.
- Healthcare Operations: Enhancing the efficiency of clinics, hospitals, and senior living facilities.
- Compliance: Ensuring adherence to legal obligations, including GDPR and HIPAA regulations.
- Service Improvement: Analyzing usage data to improve platform features and performance.
- Marketing: Communicating service updates or promotions with user consent.
5. Data Sharing and Disclosure
MediCareBot may share data in the following circumstances:
- With Healthcare Providers: Sharing patient data with clinics, hospitals, and authorized medical professionals as required for service delivery.
- With Third-Party Service Providers: Engaging with secure service providers who assist in data processing and management.
- Legal Obligations: Disclosing data to law enforcement or government bodies when required by law.
We do not sell personal data to third parties.
6. International Data Transfers
We may transfer personal data to third parties or servers located outside of the European Economic Area (EEA). When we do so, we ensure that these transfers are protected by appropriate safeguards, such as binding corporate rules, standard data protection clauses, or other GDPR-compliant mechanisms.
7. Data Security
We implement industry-standard measures, including encryption and secure access protocols, to protect personal data from unauthorized access, disclosure, or loss. We maintain HIPAA-compliant safeguards to ensure that patient health information is securely handled.
Despite these measures, no data transmission over the internet or data storage method can be guaranteed to be 100% secure.
8. Data Retention
We retain personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For patient data, retention is based on applicable medical record-keeping laws.
9. Your Rights (GDPR & HIPAA)
You have the following rights regarding your personal data:
- Access: Request access to your personal information.
- Rectification: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data under certain conditions.
- Data Portability: Request a copy of your data in a structured format.
- Withdraw Consent: Withdraw your consent for data processing at any time.
Under HIPAA, you may request access to your medical records and information on disclosures made by healthcare providers.
To exercise these rights, please contact us at support@medicarebot.live.
10. Cookies and Tracking Technologies
Our platform uses cookies to improve user experience, track site usage, and for marketing purposes. Users can manage their cookie preferences through their browser settings.
For more information, refer to our Cookie Policy.
11. Data Breach Notification
In the event of a data breach, we will notify affected individuals and relevant authorities as required under GDPR and HIPAA regulations.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with the effective date. By continuing to use our services after changes are made, you acknowledge acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your data, please contact us at:
Email: support@medicarebot.live
Address: Andrassy ut 1, Budapest, Hungary
Phone: +36 21 201 2020