Address
Andrassy ut 1, Budapest, Hungary
Email
info@medicarebot.live
Phone
+36 70 674 8005
medicarebot.live

Terms of Service for MediCareBot

Effective Date: October 1st, 2024
Company Name: MediCareBot
Company Address: Andrassy ut 1, Budapest, Hungary
Contact Information: support@medicarebot.live, +36 21 201 2020

1. Introduction

Welcome to MediCareBot. These Terms of Service (“Terms”) govern the access and use of the MediCareBot platform (“Service”), an AI-driven solution that facilitates patient engagement, appointment scheduling, lead capture, and routine healthcare operations. By accessing or using MediCareBot, you agree to these Terms. If you do not agree to these Terms, please do not use our Service.

2. Scope of Services

MediCareBot offers various services, including:

  • AI-driven Patient Engagement: Automating patient communications through multiple channels like web chat, WhatsApp, and email.
  • Appointment Scheduling: Managing appointments and integrating with existing healthcare systems such as EHR (Electronic Health Record) and CRM (Customer Relationship Management).
  • Lead Capture and Routine Task Automation: Streamlining processes in clinics, hospitals, and senior living facilities.

These services are offered under the compliance frameworks of the General Data Protection Regulation (GDPR) and the Health Insurance Portability and Accountability Act (HIPAA).

3. Eligibility

To use the Service, you must:

  • Be a healthcare provider, institution, or authorized user (e.g., clinic, hospital, senior living facility, or associated healthcare professional).
  • Agree to use the platform in compliance with all applicable laws, regulations, and industry standards, including but not limited to GDPR and HIPAA.

4. User Responsibilities

As a user of MediCareBot, you agree to the following:

  • Compliance: Use the Service in accordance with all applicable laws, including GDPR, HIPAA, and other relevant data protection regulations.
  • Accuracy of Information: Ensure that all information provided, especially patient and healthcare data, is accurate and up to date.
  • Data Protection: Implement reasonable measures to protect patient data and secure your login credentials.
  • Use of Services: You may not misuse our services, reverse-engineer, or engage in unauthorized access to the system or data.

5. Data Collection and Usage

By using MediCareBot, you consent to the collection, processing, and usage of personal data, including sensitive patient information. Data collected through the platform is used for the following purposes:

  • Patient Communication: Facilitating interaction between patients and healthcare providers.
  • Analytics: Enhancing the platform’s performance and improving healthcare outcomes through data analytics.
  • Healthcare System Integration: Facilitating seamless communication between different healthcare systems (e.g., EHR, CRM).

Data is collected and processed in compliance with GDPR, HIPAA, and other applicable laws. For further details, please refer to our Privacy Policy.

6. Limitation of Liability

While MediCareBot strives to offer reliable services, it cannot guarantee the accuracy, availability, or reliability of the platform at all times. Users acknowledge that:

  • Service Interruptions: MediCareBot is not responsible for any delays, interruptions, or data loss resulting from system failures, internet issues, or other technical disruptions.
  • Third-Party Integrations: We are not liable for any issues arising from third-party services integrated into MediCareBot, such as EHR or CRM systems.
  • No Medical Advice: The platform is a tool for healthcare professionals and is not intended to replace medical judgment or advice. MediCareBot does not provide medical diagnosis or treatment.

7. Intellectual Property

All content and software associated with MediCareBot, including AI algorithms, interface design, and system architecture, are the intellectual property of MediCareBot or its licensors. Users are granted a non-exclusive, non-transferable license to use the platform solely for its intended healthcare purposes. Users may not:

  • Copy, modify, or distribute the platform or its components.
  • Reverse-engineer, decompile, or attempt to derive the source code of the platform.

8. Confidentiality

Both MediCareBot and users are responsible for maintaining the confidentiality of shared data, especially sensitive patient information. Any breach of confidentiality caused by either party may result in termination of services and potential legal action. MediCareBot adheres to industry-standard security measures to protect confidential information, including encryption and secure communication protocols.

9. Termination of Services

MediCareBot reserves the right to terminate or suspend user access if any of the following occurs:

  • Violation of these Terms.
  • Illegal or unauthorized use of the platform.
  • Breach of data protection laws, including GDPR and HIPAA.

Termination of service does not exempt users from any outstanding payments or legal liabilities incurred prior to termination.

10. Payments and Fees

Payment for MediCareBot services is based on the chosen subscription plan or custom agreement with healthcare providers. Payment terms are as follows:

  • Subscription Fees: Fees are charged on a monthly or yearly basis, depending on the plan chosen by the user.
  • Refunds: Refunds are not typically issued unless MediCareBot fails to deliver its services as agreed upon. Specific refund conditions are detailed in our Refund Policy.
  • Late Payments: In case of overdue payments, MediCareBot reserves the right to suspend access to the Service until the balance is settled.

11. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through mediation or arbitration, according to the laws of Budapest, Hungary. Users agree to resolve any claims amicably before pursuing legal action.

12. Modifications to Terms

MediCareBot reserves the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the modified Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Hungary. Any disputes or claims arising from the use of MediCareBot shall fall under the exclusive jurisdiction of the courts of Budapest, Hungary.

14. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Email: support@medicarebot.live
Address: Andrassy ut 1, Budapest, Hungary
Phone: +36 21 201 2020